Last updated: November 6, 2025
Welcome to Peace River Saunas. Our priority is to offer you a satisfying purchase experience. We recognize that products may occasionally fall short of expectations. Therefore, we've crafted a return policy that is both equitable and clear, aiming to provide a seamless experience for you while safeguarding the interests of our team.
This Return and Refund Policy applies to all purchases made through the Peace River Saunas website located at peaceriversaunas.com ("Website").
General Return Rules
- Return Window: You have 30 days from the delivery date to request a return.
- Restocking Fee: A minimum 25% restocking fee applies to most returns. This includes shipments that are refused or returned due to an incorrect address.
- Product Condition: We only accept returns for products that are unused, uninstalled, and in their original packaging (including the box, pallet, accessories, and documentation).
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Non-Returnable Items: We cannot accept returns on:
- Used or modified items
- Items not in resalable condition
- Items missing original packaging
- Personalized goods
- Perishable goods
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Reporting Damage: Any damage to items must be reported within 24 hours of delivery. Please include clear photos of the damage to help us resolve the issue quickly.
Exchange Policy
- Exchange Window: You have 30 days from delivery to request an exchange.
- Condition: Items must be unused and in their original packaging.
- Process:
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- Return the original item for inspection.
- A refund (less fees) will be issued.
- Place a new order for your desired replacement.
Fees: A 25% restocking fee applies to all exchanges.
Refund Processing
Refunds are processed after we:
- Receive your returned item(s).
- Inspect them for condition and eligibility.
- Approve the return.
Refunds are issued to the original payment method and may take up to 7 days to appear on your statement.
Initiating a Return
To start a return:
- Contact us at support@peaceriversaunas.com or (727) 353-6653 (Mon–Fri, 9 AM–6 PM EST).
- Provide your Order Number and reason for the return.
- Our team will review your request and, if eligible, issue a Return Authorization (RA) Number.
- Carefully package the item with all original contents.
- Clearly label the package with your RA number.
- Ship to the return address provided by our team.
- Send us the tracking number so we can monitor its arrival.
Note: You are responsible for return shipping costs unless the product is defective or damaged.
Changing Shipping Address
To change your order's shipping address:
- Contact us immediately at support@peaceriversaunas.com or (727) 353-6653.
- Provide your Order Number and new shipping details.
- Our team will confirm if the update is possible.
- A change fee may apply depending on the carrier or order status.
- We’ll send a confirmation once the update is successful.
Frequently Asked Questions (FAQ)
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Can I cancel my order? Yes, if it has not yet shipped. Otherwise, our standard return policy applies.
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Do I have to pay for return shipping? We cover return shipping if the product is defective or damaged. Otherwise, it is your responsibility.
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How do I get a return label? If your return is approved, we'll email you a return label to print and attach.
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My refund hasn't shown up yet — what should I do? Check with your bank and credit card provider. If it has not been posted after 7 business days, email us at support@peacceriversaunas.com.
Legal Rights
This Return and Refund Policy does not affect any statutory rights you may have under applicable law.
Acknowledgment
By using this website, using our services, or purchasing our products, you acknowledge that you have read, understand, and agree to this Return and Refund Policy.
Contact Us
For more information or questions, please contact our Customer Service team:
Address: 1224 S Highland Ave #1002, Clearwater FL 33756
Email: support@peaceriversaunas.com
Phone: (727) 353-6653
Our support team is available Monday thru Friday, 9AM-6PM EST, and usually responds within 24 hours.