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FAQ

Welcome to the Peace River Saunas Frequently Asked Questions (FAQ) page. We've compiled essential information regarding shipping, payment, and our policies to make your shopping experience as smooth and transparent as possible. Please use the categories below for quick answers, or review the full policy documents for complete details.

Shipping & Delivery

What shipping options do you offer?

We offer free shipping within the contiguous United States (lower 48 states). We utilize two main methods depending on your order: Parcel Shipping for accessories and smaller heaters, and LTL Freight for large items, which is always curbside delivery.

How much does shipping cost?

Shipping is free within the contiguous United States (lower 48 states).
(Note: LTL orders require road accessibility by a class 6 truck).

Do you ship internationally?

Unfortunately, we do not. We only ship to the contiguous United States (lower 48 states), excluding Alaska and Hawaii.

How long will it take to receive my order?

Our estimated total delivery time is 5–11 business days.

How will I receive my tracking information?

After your order has been shipped, you will receive an email within 1–2 business days containing a tracking number.

What if my LTL shipment is delayed?

If your package is delayed beyond the estimated delivery time, please contact us immediately.

Returns, Refunds & Damages

What is your return policy?

If you're not completely satisfied with your purchase, you can return the item within 30 calendar days from the delivery date to request a return or exchange.

What makes an item eligible for return?

To be eligible for a standard return, the item must be unused, uninstalled, and returned in its original packaging (including the box, pallet, accessories, and documentation).

What are the fees and shipping costs for a standard return?

For standard returns (e.g., change of mind, buyer’s remorse):

  • Restocking Fee: All non-defective returns are subject to a 25% restocking fee.
  • Return Shipping Cost: The customer is responsible for the return shipping cost, which varies: LTL Freight items incur substantial freight charges, while Parcel items incur standard ground rates.
What if my item arrived damaged?
  • We cover all costs and waive the restocking fee if the item arrives damaged, is defective, or was fulfilled incorrectly. Physical damage must be reported to us within 24 hours of delivery to be eligible for a replacement or refund.
    (Note: Please refuse damaged LTL shipments and note the damage on the Bill of Lading (BOL) at delivery).

Ordering & Payment

What payment methods do you accept?

We accept all major credit cards, debit cards, and digital wallets, including American Express, Diners Club, Discover, Mastercard, Visa, Amazon Pay, Apple Pay, Google Pay, PayPal, Shop Pay, and Venmo

When is my payment actually charged?

An authorization hold is placed when you order. Payment is only captured once the product is verified in stock, the delivery address is verified (for LTL), and the order is processed for shipment.

Can I cancel my order?

Orders can be canceled without issue prior to being processed or shipped. Once shipped, cancellation is not possible.

How are refunds processed?

Approved refunds are processed back to your original payment method within 7 business days after approval.

Contact & Support

How can I contact Customer Service?

You can reach our Customer Service team: