Skip to content

Payment Policy

Last updated: November 6, 2025

At Peace River Saunas, we highly value your safety and convenience. We offer a variety of secure and easy-to-use payment methods that comply with all applicable laws and regulations in the United States.

Payment Methods

We accept all major credit cards, debit cards, and digital wallets, including:

  • Credit Cards: American Express, Diners Club, Discover, Mastercard, Visa
  • Debit Cards: All major debit cards with a Mastercard or Visa logo
  • Digital Wallet Services: Amazon Pay, Apple Pay, Google Pay
  • Other Payment Services: PayPal, Shop Pay, Venmo

Currency

All transactions are processed in U.S. dollars. If your bank account is in a different currency, your bank may apply currency conversion rates and fees.

Payment Authorization & Modifications

By submitting your order, you agree to authorize Peace River Saunas to charge your chosen payment method for the total amount, which includes all applicable taxes, fees, and shipping charges. Please note that once an order is placed, payment details cannot be modified. For assistance, please contact our Customer Support team.

Order Processing

Authorization Hold: When you place an order, an authorization hold is placed on your payment method. This reserves the necessary funds and is not an immediate charge. The payment will only be captured once your order is processed for shipment.

Order Confirmation: After your order has been successfully placed, you will receive a confirmation email detailing your order and payment method and a digital receipt. If you do not receive a confirmation email within 1 hour, please check your spam folder or contact our customer service.

Security and Data Protection

Your security is our highest priority. All transactions are encrypted and processed through secure payment gateways that comply with industry standards.

  • SSL Encryption: Our website uses Secure Socket Layer (SSL) encryption to protect your personal and financial information during transmission.
  • PCI Compliance: Our payment processors are Payment Card Industry Data Security Standard (PCI DSS) compliant.
  • Privacy Policy: Please refer to our Privacy Policy for detailed information on how we handle your data.

Fraud Prevention

To protect our customers and maintain a secure shopping environment, we may perform verification checks and request additional information before accepting an order. Orders that are suspected of fraud or unauthorized activity will be investigated, and appropriate action will be taken, which may include cancellation of the order.

Disputed Charges

If you dispute any charges on your invoice, you must notify us in writing within 15 days of the invoice date. Disputes should be sent to support@peaceriversaunas.com and include the invoice number and details of the dispute. We will investigate and resolve billing disputes promptly.

Refunds and Credits

Refunds or credits are provided in accordance with our Refund Policy. Approved refunds will be processed to the original payment method within 14 days.

Taxes

You are responsible for all applicable taxes, including but not limited to sales tax, value-added tax (VAT), goods and services tax (GST), and any other similar charges.

If you are tax-exempt, you must provide a valid tax exemption certificate at the time of purchase.

Billing Errors

  • Corrections: If we discover a billing error, we will correct it promptly.
  • Overcharges: If you have been overcharged, we will refund or credit the overcharged amount.
  • Undercharges: If you have been undercharged, we will invoice you for the outstanding amount.

Order Cancellation Policy

  • Before Processing/Shipping: Orders can be canceled without issue prior to being processed or shipped.
  • After Shipping: Once an item has shipped, cancellation is no longer possible. Please refer to our Return Policy for options.
  • Cancellation Fees: Depending on the timing of the cancellation, some orders may incur fees. For details, please see below.

Backorders & Held Orders

If an item in your order is on backorder, you have two options:

  1. Keep your order on hold until the item is restocked.
  2. Cancel your order without a fee before the item is restocked.

Important Notes on Held Orders:

  • Payment is captured within a few days, even for backorders.
  • A 5% cancellation fee will be applied to orders canceled before shipping.
  • A 30% restocking fee will be applied to orders canceled after shipping.

For any changes to a held/backordered item, please contact our support team

Compliance with Legislation

All of our payment methods and processes strictly comply with the laws and regulations of the United States.

Changes to Payment Options

We reserve the right to add or remove payment methods at any time. Updates will be posted on this page. We encourage you to review this Payment Policy page regularly.

Acknowledgment

By using this website, using our services, or purchasing our products, you acknowledge that you have read, understand, and agree to this Payment Policy.

Contact Us

For more information or questions, please contact our Customer Service team:

Address: 1224 S Highland Ave #1002, Clearwater FL 33756
Email: support@peaceriversaunas.com
Phone: (727) 353-6653

Our support team is available Monday thru Friday, 9AM-6PM EST, and usually responds within 24 hours.