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Payment Policy

Last updated: January 11, 2026

At Peace River Saunas, we highly value your safety and convenience. We offer a variety of secure and easy-to-use payment methods that comply with all applicable laws and regulations in the United States.

1. Payment Methods

We accept all major credit cards, debit cards, and digital wallets, including:

  • Credit Cards: American Express, Diners Club, Discover, Mastercard, Visa
  • Digital Wallets: Amazon Pay, Apple Pay, Google Pay, PayPal, Shop Pay, and Venmo

2. Currency

All transactions are processed in U.S. dollars. If your bank account is in a different currency, your bank may apply currency conversion rates and fees.

3. Payment Authorization & Modifications

By submitting your order, you agree to authorize Peace River Saunas to charge your chosen payment method for the total amount, which includes all applicable taxes and fees. Please note that once an order is placed, payment details cannot be modified. For assistance, please contact our Customer Support team.

4. Order Processing

Authorization Hold: When you place an order, an authorization hold is placed on your payment method. This reserves the necessary funds and is not an immediate charge. The payment will only be captured once we have:

  1. Verified the product is available in stock
  2. Verified the delivery address is accessible (for LTL shipments)
  3. Processed your order for shipment

Order Confirmation: After your order has been successfully placed, you will receive a confirmation email detailing your order and payment method and a digital receipt. If you do not receive a confirmation email within 1 hour, please check your spam folder or contact our customer service. 

For estimated processing and delivery timelines, please refer to our Shipping Policy page.

5. Security and Data Protection

Your security is our highest priority. All transactions are encrypted and processed through secure payment gateways that comply with industry standards.

  • SSL Encryption: Our website uses Secure Socket Layer (SSL) encryption to protect your personal and financial information during transmission.
  • PCI Compliance: Our payment processors are Payment Card Industry Data Security Standard (PCI DSS) compliant.
  • Privacy Policy: Please refer to our Privacy Policy for detailed information on how we handle your data.

6. Fraud Prevention

To protect our customers and maintain a secure shopping environment, we may perform verification checks and request additional information before accepting an order. Orders that are suspected of fraud or unauthorized activity will be investigated, and appropriate action will be taken, which may include cancellation of the order.

7. Disputed Charges

If you dispute any charges on your invoice, you must notify us in writing within 30 business days of the invoice date. Disputes should be sent to support@peaceriversaunas.com and include the invoice number and details of the dispute. We will investigate and resolve billing disputes promptly.

8. Refunds and Credits

Refunds or credits are provided in accordance with our Return and Refund Policy. Approved refunds will be processed to the original payment method within 7 business days.

9. Taxes 

Sales tax is calculated at checkout based on the final delivery location and is displayed before you enter your payment information. 

Florida: Due to our physical presence (nexus) in the state of Florida, taxes apply to any purchases delivered to Florida. 

  • We are not currently required to charge sales tax for orders delivered to any other U.S. state. You are responsible for all applicable sales taxes. 
  • We will update this Payment Policy if we are required to collect taxes in other states in the future.

10. Billing Errors

  • Corrections: If we discover a billing error, we will contact you and correct it promptly.
  • Overcharges: If you have been overcharged, we will refund or credit the overcharged amount within 7 business days.
  • Undercharges: If you have been undercharged, we will invoice you for the outstanding amount.

11. Order Cancellation Policy

  • Before Processing/Shipping: Orders can be canceled without issue prior to being processed or shipped.
  • After Shipping: Once an item has shipped, cancellation is no longer possible. Please refer to our Refund and Return Policy for options.

12. Backorders & Held Orders

If an item in your order is on backorder, you will be contacted and given two options:

  1. Keep your order on hold until the item is restocked.
  2. Cancel your order without incurring a fee before the item is restocked.

13. Compliance with Legislation

All of our payment methods and processes strictly comply with the laws and regulations of the United States.

14. Changes to Payment Options

We reserve the right to add or remove payment methods at any time. Updates will be posted on this page. We encourage you to review this Payment Policy page regularly.

15. Contact Us

For more information or questions, please contact our Customer Service team:

Peace River Saunas
Address: 2131 Ridge Rd. S. Unit 1, Largo FL, 33778
Email: support@peaceriversaunas.com
Phone: (727) 353-6653

Our support team is available Monday thru Friday, 9AM-6PM EST, and usually responds within 24 hours.